| Washing machine door does not open. | • Water level too high. | • Drain the water using the Drain or Spinning program. |
| • Water temperature in the washing machine is too high. | • Wait for the water temperature to drop and pump out the water. If you still cannot open the door, use the emergency door opening tool |
| The machine will not start. | • Power supply failure. | • Press the Start/Pause/Stop button to resume the program. |
| Washing program is not in progress. | • Washing machine door is not properly closed. | • Firmly press on the washing machine door until you hear two clicks when it is closed. |
| • There is no voltage in the power outlet. | • Check if the plug is connected to the power outlet and whether there is electric current (or voltage) in the outlet. |
| • Delayed start function has been selected. | • To cancel the delayed start function, press the Start/Pause/Stop button and hold it for three seconds. |
| Washing time is longer than anticipated (the time is regularly updated on the display unit). | • Low inlet water temperature. | • Program duration can be up to 60% longer than initially anticipated in the normal progress. |
| • UKS* (*unbalance system) stability system engaged due to unevenly distributed laundry. | • Program time is extended due to the need to redistribute the laundry in the drum. |
| • Low mains voltage. | •Washing machine needs more time because the power mains voltage is too low. |
| • Power supply failure. | • Program time is extended by the duration of the power supply failure. |
| Display does not light up. | • There is no voltage in the appliance. | • Check if the plug is connected to the power outlet and whether there is electric current (or voltage) in the outlet. |
| The wording on the display unit is not in your language. | • You have not selected your preferred language yet. | • Choose the preferred language |
| Wet laundry | • A small amount of laundry will often be unevenly distributed. | • Loosen and redistribute the laundry and select the Drain or Spinning program. |
| • Increase the amount of laundry in the washing machine and restart the program |
| There are traces of grease (or grease rolls) on the clothes. | • The laundry was very greasy. | • Wash the laundry again. When your laundry is this heavily soiled, add more washing powder or use a liquid detergent. |
| There are still stains on the laundry. | • You used bleach-free liquid detergent or powder detergent for coloured laundry. | • Use a detergent that contains bleach. |
| • You selected an unsuitable program. | • Use special stain removers. |
| There are white residues of washing powder on the laundry. | •This is not due to poor rinsing by your washing machine, but rather due to phosphate- free detergents which contain ingredients (zeolites) for water softening. These ingredients may be deposited on the laundry. | • Immediately rinse the laundry again. |
| • Use liquid detergents that do not contain zeolites. •Try removing any residues with a brush. |
| There is powder detergent left in the main wash compartment of the detergent dispenser tray. | • Water pressure not high enough. | • Clean the net on the water supply hose. |
| • Some washing powders may stick strongly to the dispenser tray if it is empty. | • Choose higher water level or extra rinse |
| • Wipe the dispenser tray before adding the powder detergent. |
| There is conditioner left in the conditioner compartment of the dispenser tray. | • Plug cap is not positioned correctly or it is clogged. | • Make sure the plug cap in the conditioner compartment of the dispenser tray is positioned correctly. |
| •Clean the plug cap |
| Odour in the washing machine drum. | • Residues of fabric, washing detergent, and conditioner in the filter. | • Check if the filter is clean. |
| • Development of germs and bacteria. | •Choose a self-cleaning (Drum Cleaning) program |
| Machine is moving during operation. | • Feet not adjusted correctly. | • Level the feet |
| • Transport bolts not removed. | • Remove the transport bolts |
| Machine is moving during spinning. | • Unevenly distributed laundry or not enough laundry. | •The washing machine will automatically decrease the spin speed if vibration is too strong. |
| • Increase the amount of laundry in the washing machine and restart the program |