Candy dishwasher troubleshooting

Candy is an Italian brand that belongs to a privately owned multi-brand group of companies Candy Group. The range of household appliances produced by the Group includes washers and dryers, as well as a number of kitchen appliances (from dishwashers and refrigerators to oven and cookers).
Candy dishwashers are manufactured in three basic colors: black, white and stainless steel. They differ in energy efficiency rating (all have at least A), quietness, racks, and cycles. You can also choose drying and cleaning performance rating, as well as water consumption according to your personal needs.
Dishwasher Candy A9002, CD series, CDF series, CDS series troubleshooting
Dishwasher Candy CDCF series, CDI series, CFD series troubleshooting

Dishwasher Candy A9002, CD series, CDF series, CDS series, DFI series, DU and DSI series troubleshooting

Some of the most well-known dishwasher series made by the Italian brand Candy include A9002, CD, CDF, and CDS. Generally, the troubleshooting information from the table below is intended for dishwasher repairers. Yet, it can also be successfully used by owners of the appliances because many of the suggested actions are very simple.

FaultCauseRemedy
1 - Machine completely dead— Plug is not connected to wall socket
— O/l button has not been pressed
— Door is open
— No electricity
— Connect electric plug
— Press button
— Close door
— Check the fuse in the plug and the electricity supply
2 - Machine does not draw water
— See causes for no.1
— Water tap is turned off
— Programme selector is not at correct position
— The inlet hose is bent
— The inlet hose filter is not correctlyconnected
— Check
— Turn water tap on
— Turn programme selector to correct position
— Eliminate the bends in the hose
— Clean the filter at the end of the hose
3 - Machine does not discharge water
— Filter is dirty
— Outlet hose is kinked
— The outlet hose extension is not correctly connected
— The outlet connection on the wall is pointing downwards not upwards
— Clean filter
— Straighten outlet hose
— Follow the instructions for connecting the outlet hose carefully
— Call a qualified technician
4 - Machine discharge water continuously
— Position of outlet hose is too low— Lift outlet hose to at least 40 cm above floor level
5 - Spray arms are not heard to rotate
— Excessive amount of detergent
— Item prevents arms from rotating
— Plate and cup filter very dirty
— Reduce amount of detergent Use suitable deterqent
— Check
— Clean plate and cup filter
6 - Load of dishes is only partially washed
— See causes for no. 5
— Bottom of saucepans has not been washed well

— Edge of saucepans has not been washed well
— Spray arms are partially blocked

— The dishes have not been properlv loaded
— The end of the outlet hose is in the water

— The incorrect amount of detergent has been measured out; the detergent is old and hard
— The wash programme is not thorough enough
— The lower basket dishes have not been washed
— Check
— Burnt on food remains must be soaked before putting pans in dishwasher
— Reposition saucepans
— Remove spray arms by unscrewing ring nuts clockwise and wash under running water
— Do not place the dishes too closely together
— The end of the outlet hose must not come into contact with the outflow water
— Increase the measure according to how dirty the dishes are and change deterqent
— Choose a more vigorous programme
— Depress half load button
7 - Presence of white spots on dishes
— Water is too hard— Check salt and rinse aid level and regulate amount. Should the fault persist, Contact Service Centre
8 - Noise during wash— The dishes knock against one another
— The revolving arms knock against the dishes
— Load dishes better onto the basket
— Load dishes better
9 - The dishes are not completely dry
— Indequate airflow— Leave the dishwasher door ajar the end of the wash program to allow the dishes to dry naturally
10 - Machine discharges water continuously
— Position of outlet hose is too low— Lift outlet hose to at least 40 cm above floor level
11 - On electronic appliances without a display: "eco"indicalor light and indicator light “No.1" with audible signal are heard.
— Water inlet tap turned off— Switch off the appliance.
Turn on the tap.
Re-set the cycle
12 - On electronic appliances with a display: “Е1" appears on the display with audible signal.
— Water inlet tap turned off— Switch off the appliance.
Turn on the tap.
Re-set the cycle.


Dishwasher Candy CDCF series, CDI series, CFD series, CS series, CSD series, CSF series troubleshooting

The troubleshooting tips below were written for CDCF, CDI, and CFD series dishwashers produced by the Brugherio-based Italian make of domestic appliances Candy. Although the instructions were created not for the general public, but for professional technicians, they are often successfully used even by people without relevant experience.

FAULTCAUSEREMEDY
Dishwasher doesn't run
— Fuse blown, or the circuit breaker acted
— Power supply is not turned on
— Water pressure is low
— Replace fuse or reset circuit breaker. Remove any other appliances sharing the same circuit with the dishwasher
— Make sure the dishwasher is turned on and the door is closed securely. Make sure the power cord is properly plugged into the wall socket.
— Check that the water supply is connected properly and the water is turned on.
Drain pump doesn't stop
— Overflow— The system is designed to detect an overflow. When it does, it shuts off the circulation pump and turns on the drain pump.
Noise— Some audible sounds are normal
— Utensils are not secure in the baskets or something small has dropped into the basket
— Motor hums
— Sound from soft food shredding action and detergent cup opening.
— To ensure everything is secured in the dishwasher.
— Dishwasher has not been used regularly. If you do not use it often, remember to set it to fill and pump out every week, which will help keep the seal moist.
Suds in the tub— Improper detergent
— Spilled rinse agent
— Use only the special dishwasher detergent to avoid suds. If this occurs, open the dishwasher and let suds evaporate. Add 4 litres of cold water to the tub. Close and latch the dishwasher, then drain out the water by slowly turning the Dial until a drain period is reached. Repeat if necessary.
— Always wipe up rinse agent spills immediately.
Stained tub interior— Detergent with colorant was used
— Make sure that the detergent is the one without colorant
Dishes are not dried— Rinse agent dispenser is empty
— Make sure that the rinse agent dispense is filled
Dishes and flatware not clean
— Improper program
— Improper rack loading
— Select stronger program
— Make sure that the action of the detergent dispenser and spray arms are not blocked by large dishware.
Spots and filming on glasses and flatware
1. Extremely hard water
2. Low inlet temperature
3. Overloading the dishwasher
4. Improper loading
5. Old or damp powder detergent
6. Empty rinse agent dispenser
7. Incorrect dosage of detergent
To remove spots from glassware:
1. Take out all metal utensils out of the dishwasher.
2. Do not add detergent.
3. Choose the longest cycle.
4. Start the dishwasher and allow it to run for about 18 to 22 minutes, then it will be in the main wash.
5. Open the door to pour 2 cups of white vinegar into the bottom of the dishwasher.
6. Close the door and let the dishwasher complete the cycle. If the vinegar does not work: Repeat as above, except use 1/4 cup (60 ml)of citric acid
crystals instead of vinegar.
Cloudiness on glassware— Combination of soft water and too much detergent— Use less detergent if you have soft water and select a shortest cycle to wash the glassware and to get them clean.
Yellow or brown film on inside surfaces
— Tea or coffee stains
— Iron deposits in water can cause an overall film

— Using a solution of 1/2 cup of bleach and 3 cups warm water to remove the stains by hand.
Warning: You have to wait for 20 minutes after a cycle to let the heating elements cool down before cleaning interior; otherwise, bums will happen.
— You have to call a water softener company for a special filter.
White film on inside surface
— Hard water minerals— To clean the interior, use a damp sponge with dishwasher detergent and wear rubber gloves. Never use any other cleaner than dishwasher detergent for the risk of foaming or suds.
Detergent cup lid won’t latch
— Dial is not in the OFF position
— Turn the Dial to OFF position and slide the door latch to the left
Detergent left In dispenser cups
— Dishes block detergent cups
— Re-loading the dishes properly
Steam— Normal phenomenon— There is some steam coming through the vent by the door latch during drying and water draining.
Black or gray
marks on dishes
— Aluminum utensils have rubbed against dishes
— Use a mild abrasive cleaner to eliminate those marks
Water standing in the bottom of the tub
— This is normal— A small amount of clean water around the outlet on the tub bottom at the back of the tub keeps the water seal lubricated
Dishwasher leaks— Overfill dispenser or rinse aid spills
— Dishwasher isn't level
— Be careful not to overfill the rinse aid dispenser. Spilled rinse aid could cause oversudsing and lead to overflowing. Wipe away any spills with a damp cloth.
— Make sure the dishwasher is level