Inglis washer troubleshooting

ProblemCauseSolution
Vibration, rocking, or “walking”Feet may not be in contact with the floor and locked.Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet.
Washer may not be level.Check floor for flexing or sagging. If flooring is uneven, a 3/4“ (19 mm) piece of plywood under your washer will reduce sound.
Load could be unbalanced or too large.Avoid tightly packing the load. Avoid washing single items. Balance a single item such as a rug or jacket with a few extra items.
Use medium or low-speed spin for oversized, non-absorbent items such as comforters. Use Delicate cycle for other non- absorbent items such as poly-filled jackets.
Item or load not suitable for selected cycle.
Clicking or metallic noisesDoor locking or unlocking.The door will lock unlock and lock again. You will hear three clicks after pushing HOLD TO START/PAUSE. This is normal.
Objects caught in washer drain system.Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket.
Gurgling or hummingWasher may be draining water.It is normal to hear the pump making a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles.
Check the following for proper installation:Fill hoses not attached tightly.Tighten fill-hose connection.
Fill hose washers.Make sure all four fill hose flat washers are properly seated.
Drain hose connection.Check that the drain hose is properly secured to drainpipe or laundry tub.
Check household plumbing for leaks or clogged sink or drain.Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)
Water or suds leaking from door or rear of cabinetNot using HE detergent or using too much HE detergent.Only use HE detergent. Suds from regular detergents can cause leaking from the door or rear of cabinet. Always measure detergent and follow manufacturer’s directions based on your load requirements.
Water or suds leaking from door or rear of cabinet Door opened during “Add a Garment.”Water can drip off the inside of the door when the door is opened after the start of a cycle.
Residue on door glass.Periodically clean the underside of the glass window to avoid potential leaks.
Load not completely covered in waterWater level not visible on door or does not cover clothes.This is normal for an HE front load washer. The washer senses load sizes and adds the correct amount of water for optimal cleaning.
Washer won’t run or fill, washer stops workingCheck for proper water supply.Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
The washer door is not firmly shut.The door must be closed during operation.
Washer not loaded as recommended.Remove several items, rearrange load evenly in drum. Close door and press HOLD TO START/PAUSE.
Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Not using HE detergent or using too much HE detergent.Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and following manufacturers directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Press HOLD TO START/PAUSE. Do not add more detergent.
Door not opened between cycles.After any wash cycle is completed, the door must be opened and then closed before a new cycle can begin.
Washer not draining/ spinning, loads are still wetEmpty pockets and use garment bags for small items.Small items may have been caught in pump.
Drain hose extends into standpipe farther than 4.5" (114 mm).Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening.
The drain hose is clogged, or the end of the drain hose more than 96 (2.4 m) above the floor.Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose.
The drain hose fits too tightly in the standpipe, or is it taped to the standpipe.The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap.
Using cycles with a lower spin speed.Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment.
Washer not loaded as recommended.A tightly packed or unbalanced load may not allow the washer to spin correctly, leaving the load wetter than normal.
Incorrect or wrong wash or rinse temperaturesCheck for proper water supply.Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads.Your hot water tank may not have enough hot water to keep up with the number of hot or warm washes. This is normal.
Load not rinsedCheck for proper water supply.Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too much HE detergent.The suds from regular detergent can cause the washer to operate incorrectly.
Use only HE detergent. Always measure detergent and follow manufacturer’s directions based on load size and soil level.
Washer not loaded as recommended.Avoid tightly packing the washer. The washer will not rinse well if tightly packed. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Load is wrinkled, twisted, or tangledThe washer is tightly packed.Add load loosely. Items need to move freely reduce wrinkling and tangling.
Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed.
Wash action and/or spin speed too fast for load.Select a slower spin speed. Note that items will be wetter than when using a higher speed spin.
Not cleaning or removing stains Not using dispensers.Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly to load.
Not washing like colors together.Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.
Not enough detergent used, or hard water.Use more detergent for washing heavy soils in cold or hard water.
OdorsMonthly maintenance not done as recommended.Run the CLEAN WASHER with Affresh® cycle after every 30 washes.
Not using HE detergent or using too much HE detergent.Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer’s directions.
The suds from non-HE detergent can cause a film residue which can result in odor.
Door not left open after use.This washer has a tight seal to avoid water leaks. To avoid odors, leave the door open to allow the washer to dry between uses.
Fabric DamageSharp items were in pockets during wash cycle.Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.
Strings and straps could have tangled.Tie all strings and straps before starting wash load.
Items may have been damaged before washing.Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer is tightly packed.Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Cycle time changes or cycle time too longNormal washer operation.The cycle times vary automatically based on your water pressure, water temperature, detergent, and clothes load.
The options you select will also affect the cycle times that are shown in the Cycle Guide.
Excessive suds in washer.When excessive suds are detected, a special suds routine automatically starts to remove extra suds and ensure proper rinsing of your garments. This routine will add time to the original cycle.
Load may be out of balance.When load unbalance occurs, an washing process will will start to redistribute the load. This extends the cycle. Avoid washing single items. Balance a single item such as a rug or jacket with a few extra items.
Not using correct cycle for load type.Spin time is added if an unbalanced load is detected. The washer will attempt to redistribute the load with additional tumbling.
When using the Delicate cycles, you should wash small loads. This ensures a gentle wash for your garments without increasing cycle times.