Samsung washer troubleshooting

Today it is difficult to find the sphere of life where the South Korean Samsung brand would not be found. In its activity, the corporation relies on the most modern scientific achievements. The Samsung washer troubleshooting system is one of such achievements of science implemented to ease everyday life.
The Samsung washer troubleshooting system is valuable for its allowing to reveal malfunction in time and return to the life a dishwasher, which is an apparatus irreplaceable in household duties.
There are brand service facilities Samsung providing premium quality services for maintenance of Samsung products and offering quick repairs. The Samsung washer troubleshooting guide, as well as the Samsung dryer troubleshooting manual are developed for them. These irreplaceable Samsung washer troubleshooting guide and Samsung dryer troubleshooting manual give the full lists of error codes and the decipher of them. It was created for maintenance-friendly needs.
Samsung washer troubleshooting
Samsung WF42H5200A, WF42H5100A, WF42H5000A Front Load Washer with SuperSpeed troubleshooting
Samsung WA48J7700A, WA48J7770A Top Load Washer with activewash troubleshooting

Samsung washer troubleshooting

PartSituationBefore consulting causeManagement
appearance part Being opened & closed bad/Being attached & detached badIn case of a cover not being opened or closed Door is not opened during washing. For models applied with the boiling or drying the door will not open until the interior temperature decreases to a certain safe level. In other cases you are recommended our engineer's inspection.
Label(sticker) being detached…for the specification or label of product lead the customer to attach diretly or send the engineer to do so. For other advertisement or PR label it may not be attached.Is it the label for advertisement? Is it the label for standards or attentions? If it is for advertisement it does not matter for the function or the use even though it is not attached since it is not related to the function and use.
Accessories being not includedCheck whether the componets are same as those in the manual. If not contact to SVC.Sir we really apologize to you for the inconvenience that we made from our product which was bought by you on the basis of your trust in us. We will try our best to clear your inconvenience (by mail).
Color coming off/rust It may be occurred when the machine is installed in the humid place which causes the rust or discoloring.Being rust or being discolored during the use is normal and natural according to the times and its use.(except the case occurred at the innitial purchase). The replacement of case will be charged and in order to prevent the corrosion change the location
display partDisplay part being not lit up/
not being cleared
It is a symptom occurred when it is installed in the humid place or the water is entered its inside.Dry the front operation part a little with the drier and you are recommended our engineer's inspection if it does not work even after doing so.
Character being broken on displayIn this case you are recommended our engineer's inspection.
Display not being clearedIn this case you are recommended our engineer's inspection.
Display malfunction In this case you are recommended our engineer's inspection.
door relatedDoor sensor not being detectedIn this case you are recommended our engineer's inspection.
a noiseA noise being occurred
intermittently during washing
Please check whether a washer is installed and used with removing the safety device positioned at its rear.You are recommended our engineer's inspection if the safety device is removed and there is no foreign material such a coin or pin inside
A noise being occurred intermittently during dehydrating..Make a comment for the customer to prepare the memorandum since he can not be famaliar with the contents completely.Did you remove the washer safety device? It may be occurred when the laundry is leaned to one direction or the machine is not aligned horizontally or the foreign material is enteredPlease check whether the machine-installed place is not leaned to one direction and then level it and then check whetehr there is no foreign material inside such a the coin or pin. If the noise occurs without any problem in the machine a check is requir
A noise to touch other parts..Make a comment for the customer to prepare the memorandum since he can not be famaliar with the contents completely.It may be occurred when the laundry is leaned to one direction or the machine is not aligned horizontally or the foreign material is entered.Check whether the machine-installed place is not leaned to one direction and then align it horizontally and then check whetehr there is no foreign material inside such as the coin or pin. If the noise occurs without any problem in the machine.
A noise of MotorNoise during water darainage roaring soundYou are rerecommended our engineer's inspection because there may be a problem on the components.
A noise being occurred during water supplyThe foreign material may be inserted inside the water supply hose or the pressure of water may be too high or too weak.In case that there is a noise during water supply open or close the tap little by little to adjust the water pressure to the proper level. If a noise occurs continuously disconnect the water supply hose connected to the machine and check whether there
Water leakage being occurred at water supply connectionLead to reassembe when water supply hose is departed.Disconnect the water supply hose and reassemble.
water leakage relatedWater being overflowed from detergent box(front loading washing machine)It may be used with so much detergent or left alone for a long time without use.If the detergent input is impossible insert a proper amount of detergent inot the detergent box and if it is clogged take out the box forward and clean it
Water bein leaked to floorIt is a symtom occurred when the hose of bottom not outside is departed or torn offCheck the machine for the water drainage route under the machine. If the water drains through the other side not the drainage side check by the engineers.
water being leaked at water supply connection partIt may be occurred when it is pushed out due to the water pressure or it has bad connectionDisconnect the coupler and reassemble it. It had better to assemble by yourself because the engineer's visit for service will be additionally charged in case of difficut installation by customer. In case of the damage or missing of coupler you can buy i
Water leakage being occurred during water supplyThe leakage during water supply can occur possibly due to the bad connection of tap and coupler and water supply hose. First re-assemble the coupler and then check by the engineer if it continues.
Natural drain(continually)/water not filling tubIt can be appeared at the drum washing machine of which the drain hose is located at the bottom.For the machine having the drain hose at the below of that raise the drain hose up and fix it to the fixer at 2/3 point of the machine. If the hose is used at the floor all water supplied will drain fully.
smell/smokeBurning smellFor the initial use of product It may appear during the operaiton with coupling each other but it carefully watched by the customers who are using more than for 3 years.Is that a newly bought one? A smell is disappeared after 4~5 days passed in case of newly bought one but it depends upon the frequency of use. Be sure to use it without worry. If is not disappeared contact a engineer
Burning/smokePull out the plug in case of smoke or fire.It can be shown in case that the interior components of the products do not work normally In this case you are recommended our engineer's inspection.
power soruce relatedPower not supplied It can be shown in case that the power cord is no inserted or electricity is blacked out or the interior components of the products do not work properly.Take out the power cord and put it in again and check whether the power for the other products is on. If it is not even after that you are recommended our engineer's inspection
Current leakage breaker being
dropped
It may be occurred when the humidity is full inside the machine.In this case you are recommended our engineer's inspection.
Autmatic stop during operationIt may be occurred when there are too much laundry.Reduce the contents to be washed. If it continues you are recommended our engineer's inspection.
Being power off frequently It may be occurred in case of the bad contact of button.In this case you are recommended our engineer's inspection.
operation relatedButton being not operatedIt may be occurred when the accumualtion of foreign material or moisture ingress into the button. In this case you are recommended our engineer's inspection.
Being not rotating during
washing
It may be occurred when the water supply not completed or the cover not closed completely or the accessories of products have a abnormallity. First check whether the tap is open and the cover closed and then request an engineer's inspection.
4E :front loading washing machine errorWater level sensor inferiorityThis may be happened when there is any foreign material inside the water supply and drain valve or the interior components of the prodcuts do not operate normally. ⊙ Water level sensor or mother rotation.Disconnect the water supply hose and check whether there is a foreign material inserted in it. And then request an engineer's inspection
5E :front loading washing machine errorWater being not drainedIt may be occurred when the drain hose is go over the threshold or water is not drained.
It may eb occurred when the The filter of pump-drain moder is fulled with dregs,
Check the installation of drain hose and then if there is no trouble request an engineer's inspection.
Clean the filter of pump-drain motor.
OE :front loading washing machine error3E OVER-FLOW It may be a case that the supply water level is not
detected.
After Draining the water power off and on and operate again. If it dose not work after so doing request an engineer's inspection.
UE :front loading washing machine error4E UNBALANCE ERRIt may be happened when the floor of the
installed palce is not flat or the clothes are
entangled.
Level the machine or arrange the entangled clothes. If it does not worked even after so doing request an engineer's inspection.
HE1 : front loading washing machine errorE5 WATER HEATER ERRIt may happen when the boiling temperatuer rised
rapidly. (It is also because too much detergent
are used.)
Use the proper amount of detergent and power off the machine till the temperaure is cooled down.
And if it does not work even after so doing request an engineer's inspection.
HE : front loading washing machine errorE6 WATER HEATER ERR It may appear when it dose not reach to the set
temperature within a certain time.
In this case you are recommended our engineer's inspection.
1E :front loading washing machine errorE7 Water level sensor ERRIt may happen when there is a trouble in air hose or water level sensor.In this case you are recommended our engineer's inspection.
cE : front loading washing machine errorE8 Abnormal water temperature ERRCheck whether the hose for hot and cold water is connected to the water supply holeCheck whether the cold water is supplied through the cold water supply hole and if it doesn't work after so doing request an engineer's inspection
8E : front loading washing machine errorE9 Water leakage ERR Check whether there is foreign material inserted in the drain filter. In this case you are recommended our engineer's inspection.
tE :front loading washing machine errorE9 Water leakage ERR Check whether there is foreign material inserted in the drain filter. In this case you are recommended our engineer's inspection.
11E : front loading washing machine errorE9 Water leakage ERR Check whether there is foreign material inserted in the drain filter. In this case you are recommended our engineer's inspection.
door : front loading washing machine errorEd:Door being not opened It may appear when the the door is opened a certain minutes after the completion of washing or the electricity is interrupted in running.
Check of Bad contact of 1st door opening sensor check of the bending of 2nd door switch*Do not open the door
There is a cover dettachable at the front bottom. Pull out the cover to find the handle to open at the right side. Pull out the handle to open the door.
front loading washing machine errorE6:Overheating errorIt may appear when the temperarture rises rapidly.In this case you are recommended our engineer's inspection
water supply relatedCold water being not suppliedCheck first whether the water supply is cut and also check whether the foreign material is inserted. If the foreign material is inserted turn the connection hose of machine to the left to disconnect and to find the strainer to trap the foreign material.
Water being supplied littleIt may appear when the tap is not opened properly or there is a foreign material insideIs it checked whether the tap is fully open or there is a foreign material inserted? ☞ First check whether the tap is fully open. And there is no fault turn the hose of the machine to the left to take out strainer in the hole of water entrance.
Detergent being remained It may appear when the long-term used detergent is not well soluted or when the water temperature is low during winter.Sove the detergent wth the hot water and put it inot the washing box. If it is not solved even with the normal detergent request an engineer's inspection
Water being stopped during the coming inIt may appear when the water is cut or the water supply hole is clogged.Is it checked whether the water is cut or there is a foreign material inserted in the water supply hole? ☞First check whether the water is cut and if there is a blackout push the power button on. Otherwise turn the machine hose to the left to take out t
Clothes being damagedIn this case you are recommended our engineer's inspection
One direction rotationIn this case you are recommended our engineer's inspection
Rotation being not worked after it sounds with buzz In this case you are recommended our engineer's inspection
Water being not supplied in
winter
It may appear when the tap and the water supply hose are frozen if it is used at the veranda in the winter.Make the water supply hole warm and defreeze it with wet towel
rinsing relatedRinse being not put in tubIt may appear when the rinse agent remains to clogDid the rinse agent drain immediately or part to put the rinse is clogged after putting the rinse agent? ☞ The rinse agent does not drain only when putting it up to the reamer shaped cap which is in the box of rinse agent. If clogged take out the cap and
Bubble being remainedIt may appear when there is too much or too little laundry.If there is too much laundry or vinyl clothes the detergent is not solved. Reduce the laundry or take out the vinyl clothes separately
water drain relatedWater being not drainedIn this case you are recommended our engineer's inspection
dehydrating relatedDehydrating time being increased again..Make a comment for the customer to prepare the memorandum since he can not be famaliar with the contents completely.The vibration and noise occur when the horizon is broken or the laundry are leaned to one direction. So It may appear when the safety device is operating to prevent it.If there is too little laundry less than 1KG or the clothes in the washing tub are severely entangled it appears
Washer being worked for four hours without stoppingIf the washing machine consumes hours more than necessary check whether the water supply is too small. And note that that the boling and the drying course takes much time.Check whether the water supply time is too much delayed due to the low pressure of water or boiling or drying is selected. In other cases request an engineer's inspection.
Not dehydrating with the motor being purring after water is drainedThe power cord for motor may be cut or the gear shaft hardened. In this case you are recommended our engineer's inspection
Being stopped with thuds during dehydration..Make a comment for the customer to prepare the memorandum since he can not be famaliar with the contents completely. It may appear when the horizon is broken or there are too much clothes to wash. check the level of a washing machine.
Not being squeezed wellIt may appear when there are clothes like vinylCheck whether the vinyl clothes are attached on to the washing tub so as to prevent the immediate the outgoing of the moisture to the outside. Otherwise request an engineer's inspection.
Water being in at purchasingThere may be remaining water since the products is delivered thorugh the final products test. It is normal and you can use it without fear.
Dehydration being not worked at allIt may appear when the interior components do not work properly.In this case you are recommended our engineer's inspection.
othersAction for water being freezen in winterIt may appear when the machine is used at the outside or the verandapour the warm water on to the tap to take out the water suppy hose and put the hose in to the water of approximately 50 degree. And then pour the water in to the washing box to check whether the drain is well done.
being clogged/foreign materials….the drainage hose clogged or foreign material insideAfter loosening the water supply hose and check the inlet of water supply whether there is foreign material inserted such a soil dust.
installation / connectionConsulting for installation of front loading washing machineThe drum washing machine is leveled after removing the safety device at the rear of drum.
Level checkLevel it by use of a leveller(with a coin weight) at the front
Removal/house moving reinstallationIt is possible to remove and install in the house but when moving to the other house and installing it assemble the safety device at the back while moving and remove it after moving. If the drum is shaken during the moving it causes a serious damage.
washing relatedSlow speed of washing rotationIt may appear when there is too much laundry.Check whether the laundry is input over the proper amount. Otherwise request an engineer's inspection.
Clothes being damagedCheck whether there is foreign material inside (coin nail and other sharp material) and so it may appear due to the zipper or button of jeans.Check whether there is foreign material in the washing tub. In case of dehydrating the weak material cothes it shall be inserted in the net during dehydrating. Any other cleaning agent (decoloration agent) shall not be used except the detergent and rins

Samsung WF42H5200A, WF42H5100A, WF42H5000A Front Load Washer with SuperSpeed troubleshooting

Washing machines Samsung WF42H5200A, WF42H5100A, WF42H5000A possess the function of washing with steam. Many tasks can be entrusted to such machines, namely, to remove allergens, quickly refresh and smooth out wrinkles on clothing, to care for delicate fabrics such as wool, silk, delicate cotton.

ProblemSolution
Will not start.• Make sure the door is firmly closed.
• Make sure your washer is plugged in.
• Make sure the water source faucets are open.
• Press the Power button to turn the Washer on.
• Press the Start/Pause button to start the cycle.
• Make sure the Child Lock is not activated.
• Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain, then it starts.
• Check the fuse or reset the circuit breaker
Has no water or not enough water.• Turn both faucets on fully.
• Make sure the door is tightly closed.
• Straighten the water inlet hoses.
• Disconnect the inlet hoses and clean the screens. Hose filter screens may be clogged.
• Open and close the door, then press the Start/Pause Button.
Detergent remains in the automatic dispenser after the wash cycle is complete.• Make sure your washer is running with sufficient water pressure.
• Make sure the Detergent Selector dial is in the upper position when using granular detergent.
Vibrates or is too noisy.• Make sure your washer is set on a level surface. If the surface is not level, adjust your washer feet to level the appliance.
• Make sure that the shipping bolts are removed.
• Make sure your washer is not touching any other object.
• Make sure the laundry load is balanced.
Stops• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press the Start/Pause Button to start your washer. For your safety, your washer will not tumble or spin unless the door is closed.
• Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain, then it starts.
• There may be a pause or soak period in the cycle. Wait and it may start.
• Check the screens on the inlet hoses at the faucets for obstructions. Clean the screens periodically.
Fills with the wrong temperature water.• Turn both faucets on fully.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct faucets. Flush water lines.
• Check the water heater. It should be set to deliver a minimum 120 °F (49 °C) hot water at the tap. Also check the water heater capacity and recovery rate.
• Disconnect the hoses and clean the screens. The hose filter screens may be plugged.
• As your washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.
• While your washer is filling, you may notice just hot and/or just cold water going through the dispenser when you have selected cold or warm wash temperatures. This is a normal function of the automatic temperature control feature as your washer determines the temperature of the water.
Door locked or will not open.• Press the Start/Pause Button to stop your washer.
• Your washer door will remain locked during the heating portion of the Snitize Cycle.
• It may take a few moments for the door lock mechanism to disengage.
Does not drain and/or spin.• Check the fuse or reset the circuit breaker.
• Straighten the drain hose. Eliminate kinks in the hose. If there is a drain restriction, call for service.
• Close the door and press the Start/Pause Button. For your safety, your washer will not tumble or spin unless the door is closed.
• Make sure the debris filter is not clogged.
Load is too wet at the end of the cycle.• Use the High or Extra High spin speed.
• Use high efficiency detergent to reduce over–sudsing.
• The load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely.
Leaks water.• Make sure the door is firmly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to the drainage system.
• Avoid overloading.
• Use high efficiency detergent to prevent over–sudsing.
Has excessive suds. • Use high efficiency detergent to prevent over-sudsing.
• Reduce the detergent amount for soft water and small or lightly soiled loads.
• Non-HE detergent is NOT recommended.
Has an odor.• Excessive suds collect in nooks and crannies and can cause foul odors.
• Run cleansing cycles to sanitize the machine periodically. (Sanitize Cycle or Self Clean+)
• Clean the door seal (Diaphragm).
• Dry the interior of your washer after the total cycle has finished.

Samsung WA48J7700A, WA48J7770A Top Load Washer with activewash troubleshooting

Top- loaded washing machines Samsung WA48J7700A, WA48J7770A possess reasonable capacity. They are large enough to wash bedspreads well. They do exactly what the washing machine is supposed to do. Moreover, they are energy efficient.

ProblemAction
Does not turn on.• Make sure you use rated power for the product.
• Make sure the power cord is completely plugged in.
• Check the fuse or reset the circuit breaker.
Does not start.• Make sure the door is closed.
• Make sure the water taps are open.
• Make sure to press or tap Start/Pause to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
• Was the door opened during the spinning cycle? Close the door, and press or tap Start/Pause to resume.
• The machine enters Standby or is in a soaking cycle. Please wait.
• Check the fuse or reset the circuit breaker
Water is not supplied.• Make sure you press or tap Start/Pause after selecting the water supply.
• Make sure the water taps are open.
• Is the filter net at the water supply hose connector clogged? Clean the filter net by brushing with a toothbrush.
• Is the water supply cut off? If the water supply is cut off, close the tap and power off.
• Straighten the water supply hoses.
• Open and close the door, then press or tap Start/Pause.
• If the water pressure is low, it takes longer to start washing.
• If the water level is not as high as necessary or lower than expected, use the level selector to adjust the water level.
After a cycle, detergent remains in the automatic dispenser• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent drawer is properly inserted.
• Remove and clean the detergent drawer, and then try again.
Vibrates excessively or makes noise.• Make sure the washing machine is set on a level floor. If the floor is not level, use the levelling feet to adjust the washing machine.
• Make sure the washing machine is not contacting any other object.
• Make sure the laundry load is balanced.
• Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again.
• Make sure the space around the washing machine is free of objects.
• Humming is produced normally during operation.
• Objects such as coins can cause noise. Remove these objects from the washing machine after washing is complete.
Stops.• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door, and press or tap Start/Pause to start the washing machine. For your safety, the washing machine will not spin unless the door is closed.
• Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
• There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start.
• Make sure the inlet hose screens at the taps are not clogged. Periodically clean the screens.
• This problem occurs temporarily due to low voltages, and will be solved when power recovers.
Fills with the wrong temperature water.• Fully open both water taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct water taps.Flush water lines.
• Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
• While the washing machine fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.
• While the washing machine fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature.
Door (Lid) locked or will not open.• While the washing machine is operating, press or tap Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to disengage.
Does not drain and/ or spin.• Check the fuse or reset the circuit breaker.
• Make sure the electrical voltage is normal.
• Make sure the washing machine is plugged in.
• Make sure the drain hose is pointed downward. (Natural drain models only)
• Make sure the drain hose is not clogged.
• Make sure the drain hose is not kinked.
• Straighten the drain hose. If there is a drain restriction, call for service.
• Close the door, and press or tap Start/Pause. For your safety, the washing machine will not spin unless the door is closed.
Load is wet at the end of the cycle.• Use the High or Extra High spin speed. (Applicable model only)
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become unbalanced and not spin completely.
Leaks water.• Make sure all hose connections are tight.
• Make sure the water supply hose's rubber packing is in the correct position. Screw tightly again.
• Make sure the end of the drain hose is correctly inserted and secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Make sure the water supply hose is not kinked.
• If the water supply is too strong, water may leak. Close the water tap a little.
• Make sure water is not leaking from the water tap. If so, repair the water tap.
Excessive suds.• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
• Non-HE detergent is not recommended.
The spin basket or drain/supply hose is frozen.• Use warm water to disconnect the water supply hose and drain hose. Soak them in warm water.
• Fill the spin basket with warm water, and then wait for about 10 minutes.
• Put a hot towel on the drain hose connector.
• Reconnect the water supply hose and drain hose, and check if water is supplied properly.
Water drains out immediately.• Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again.
• Lift the end of the drain hose to prevent water from draining. Fill the spin basket halfway with water, and then run spinning after releasing the drain hose.
• Make sure the drain hose is installed correctly.
Stains on clothes.• Clean the magic filter
Has odours. • Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Dry the washing machine interior after a cycle has finished.