Fisher & Paykel washer troubleshooting

Fisher Paykel is a kitchen and laundry appliance manufacturer based in New Zealand.
Currently there are three models of Fisher Paykel washers in production (top loaders), and four models of dryers. One of the latest innovations is called SmartDrive™.
Does you Fisher Paykel washing machine need repair? Why not try and perform it on your own! Just follow the instructions from the chart below.
Fisher & Paykel AquaSmart washer troubleshooting
Fisher & Paykel Ecosmart washer troubleshooting
Fisher & Paykel FabricSmart WA8060P washer troubleshooting

Fisher & Paykel AquaSmart washer troubleshooting


The AquaSmart range of washing machines produced by the New Zealand-based company Fisher & Paykel includes top-loading models boasting an extra-large capacity. It uses an innovative (for its time) technology allowing to reduce water consumption without sacrificing the quality of washing.

ProblemsSolutions
"My load is out of balance"Wash load is out of balance.
Ensure the washer is stationary and manually redistribute the load.
Check your washer is level (refer to Installation instructions pages 6-11).
"I am not getting any WATER"Check that the faucets have been turned on.
Check that the inlet hose filters are not blocked.
Check that the inlet hose filters are not kinked or squashed.
Check to see if the drain hose is too low or is pushed into the standpipe too far. This will cause the water to siphon out of the washer (refer to Installation instructions pages 6-11).
"I am not getting any HOT WATER"Check that the hot water supply has been turned on.
Your hot water supply may not be hot enough to maintain the selected water temperature.
Select a lower wash temperature.
Check that the inlet hose filter is not blocked.
Check that the inlet hose filter is not kinked or squashed.
Check that the inlet hoses have been connected to the correct faucets.
The flow rate of the supply water may be too slow.
"I am not getting any COLD WATER"Check that the cold water supply has been turned on.
Your cold water temperature may exceed the recommended limits (refer to Installation instructions pages 6-11).
Check that the inlet hose filter is not blocked.
Check that the inlet hose filter is not kinked or squashed.
Check that the inlet hoses have been connected to the correct faucets.
The flow rate of the supply water may be too slow.
"I am OVERLOADED"Your washer is overloaded and cannot continue the cycle.
Ensure the washer is stationary and remove items until the remaining ones can move freely.
Check that the washer is not siphoning (refer to Installation instructions pages 6-11).
"I have TOO MANY SUDS"Your washer has a suds build-up. Too much detergent may have been used for the amount of soil in the load.
Ensure that you are using a HE Low Sudsing or Front Loader type detergent.
Wait for suds to dissolve (about 20 minutes).
Rinse clothing using the RINSE and SPIN cycle, or run through another cycle.
"I can't LOCK THE LID"Check that the lid is closed.
Press START/PAUSE.
If the symptom persists, call your Fisher and Paykel Dealer or Authorized Service Center.
"I need SERVICE" message and fault number1. Turn your washer off at the wall.
2. Wait 1 minute and turn it back on.
3. Check your washer is level (refer to installation instructions pages 6-11).
4. Remove load and retry.
5. Put through a RINSE and SPIN cycle.
6. If the fault re-occurs repeat steps 1 and 2.
Pressing POWER does not turn on washerIs the power switched on at the wall?
Unplug from wall. Wait 60 seconds, plug back in, turn on and try again.
Could household power supply be at fault? Try plugging in another appliance.
Key Lock Mode may be activated. Try holding down the POWER button for 3 seconds. (Refer to page 34.)
Pressing START/PAUSE does not start the fillAre both hot and cold faucets turned on?
Are the inlet hose filters blocked? Check the ends of the hoses.
FILLING continuouslyEnsure drain hose is located in standpipe or set tub/sink.
Ensure standpipe or set tub/sink is at least 3316"(850 mm) high and no more than 96" (2438 mm) high.
NOT SPINNING properly Ensure load is not out of balance.
Check washer is level and does not rock.
Ensure washer does not have suds buildup.
SPIN SPEED sounds slower than normalClothes are unevenly distributed in wash tub, your washer has slowed the spin to compensate.
WATER LEVEL low Your washer is designed to automatically sense load size and minimize water use, therefore the water level may look different to your previous washer, this is normal.
WASH WATER temperature is not warmThis unique wash system uses two wash phases. The second phase can be cooler than the first to minimize energy use. This is normal and will not affect wash performance.
Too many SOAP SUDSEnsure than you are using a High Efficiency (HE) detergent.
Try using a little less detergent, especially if garments are only lightly soiled.

Fisher & Paykel Ecosmart washer troubleshooting

Ecosmart is the name of a series of washing machines made by Fisher & Paykel. It includes top-loading clothes washers with numerous washing programs and a choice of temperatures. Additional features, capacities, and dimensions vary from model to model.

PROBLEMPOSSIBLE CAUSES AND SOLUTIONS
Creasing• Overloading the washer or dryer.
• Choose a Permanent Press or Delicate cycle as these cycles have been designed to minimize creasing.
• Try selecting a slower spin speed.
• Do not leave wet clothes to sit in the washer or laundry basket.
Poor soil removal• Not enough detergent for load size or amount of soil.
• White clothes are better washed separately. Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water.
• Select the wash temperature according to soil type. For example, blood and mud are better washed in cold water, while oily soils wash better in warmer water.
• Overloading the washer.
• Loads made up of articles of varying sizes will wash better (eg full loads of sheets may not wash as well).
• Hard water requires more detergent than soft water.
Linting• Wash lint givers eg towels, flannel sheets, separately from lint collectors eg synthetic fabrics.
• Overloading the washer.
• Not enough detergent to hold the lint in suspension.
• Overdrying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint.
Residue detergent• Overloading the washer.
• Try using less detergent.
• Some detergents need to be pre-dissolved, check the detergent instructions.
• Cold ambient temperatures, cold washes or short agitation times may not let the detergent dissolve properly. Try pre-dissolving the detergent.
Black marks on clothes• A build-up caused by the interaction of fabric softener and detergent can flake off and mark clothes. (Refer to Scrud page 13). • Insufficient detergent, for the amount of soil on the clothes, can result in black marks on clothes.
Dye transfer• Wash and dry non-colorfast clothes separately.
• Non-colorfast clothes left sitting in a washer or laundry basket can transfer dye to other clothes.
Tangling• Washing with too much water (ie underloading) can cause the clothes to tangle around one another.
• Do not load the washer by wrapping clothes around the agitator.
Pressing POWER does not turn the machine on.1. Is the power switched on?
2. Unplug machine from the wall.Wait 60 seconds, plug back in and operate the machine.
3. Could your household power supply be at fault? Try plugging in another electrical appliance.
Pressing START / PAUSE does not start the fill.1. Are both hot and cold faucets turned on?
2. Are the inlet hose screens blocked?
3. Is DELAY START on?
Filling continuously.1. Check that the machine is not siphoning.
2. Check the black hose guide is installed.
Not spinning properly.1. Is the load out of balance? (refer pages 11 and 16).
2. Check the machine is level and does not rock.
3. It may have suds build-up (refer spin light flashing, page 22).
Spin speed sounds slower than it should.1. The clothes are unevenly distributed in the wash basket, your Ecosmart has compensated by lowering the spin speed.
Machine is continually going out of balance.1. Check the machine is level and does not rock, and has rubber feet fitted.
2. Too much water for load (page 8).
Too much or too little water when filling on Auto water level.1. It may still be in the process of sensing the water level.
(Refer to page 8).
2. Some loads do not suit Auto water level eg pillows, bedding, large bulky items. Manually select the water level.
3. Refer to pages 14 to 16 to adjust the Auto fill level.
Noises.1. Banging - load is out of balance (refer page 11).
2. Other noises - refer page 19.
Small puddle of water coming from under the machine.1. The water level is too high for the amount of clothes. This has caused excessive splashing. Use a lower water level.
2. Large bulky garments (eg pillows, comforters) can cause splashing. (Wash on Delicate cycle.)

Fisher & Paykel FabricSmart WA8060P washer troubleshooting

Fisher & Paykel FabricSmart WA8060P is a top-loading washing machine designed to wash larger loads, while taking up less space. A user has a chance to select the most appropriate water level depending from the weight of each load. This feature allows to save water and energy.

PROBLEMPOSSIBLE CAUSESWHAT TO DO
Washer not turning on.Power not switched on at the wall.Switch the power off at the wall and wait 60 seconds before turning power on again.
Household power supply not working.Try plugging in another electrical appliance.
Keylock may be activated.Try holding down the ‘Power’ © button for 2 seconds. Refer to page 14.
Washer not filling with water when ► II touchedInlet taps not turned on.Check that both the hot and cold taps are turned on.
.Blocked inlet hose filters.Clear blockages from inlet hose filters.
‘Delay Start’ is set.Refer to page 25 for information about the ‘Delay Start’ function.
Washer is filling continuously.Drain hose is not installed correctly.Ensure drain hose is located in standpipe or tub.
Ensure standpipe is at least 850 mm high but no more than 1200 mm high.
Washer could be siphoning.To prevent siphoning ensure the drain hose does not extend more than 20 mm from the end of the hose guide. Refer to page 6.
Washer is not spinning properly.The load could be out of balance.Pause washer and manually redistribute the load. Check the washer is level and does not rock in any direction. Refer to page 9. Check the washer does not have suds build up.
Spin speed sounds slower than normal.Clothes are unevenly distributed in the bowl.Washer has compensated by lowering the spin speed.
The outer wash bowl may still be hot from being filled with hot water.The washer has slowed the spin speed as a protective measure.
Washer is continually going out of balance.Washer may not be level.Check the washer is level and does not rock in any direction. Refer to page 9.
Too much water for the loadEnsure an appropriate water level is selected for the load size (or select 'Auto* water level). Refer to page 31 to change the out of balance recovery mode.
Too much or too little water when filling on auto water level.The washer needs to determine the correct water level for the load.Refer to the ‘Wash options’ section for more information.
Some loads do not suit ‘Auto’ water level, eg pillows.Manually select the most appropriate water level for the load.
Washer is making noises.Banging.Load is out of balance. Press Ml and redistribute the load.
Other noises.Refer to the ‘Caring for your washer’ section.
Small puddle coming from under the washer.The water level is too high for the amount of clothes and has caused excessive splashing.Select a lower water level. Refer to page 22 for more information.
Large bulky garments (eg pillows, duvet) can cause splashing.Wash on the ‘Bulky’ cycle. Refer to page 26.
Creasing.Overloading of the washer.Try reducing load size.
Inappropriate cycle selection.Choose ‘Easy Iron’ or 'Delicate' cycle as these cycle have been designed to minimise creasing.
Spin speed too high.Try selecting a lower spin speed. Do not leave wet clothes to sit in the washer or laundry basket.
Wash temperature too high for items.Try selecting a lower wash temperature. Sort your load so that items of similar weight are washed together.
Poor soil removal.Wash cycle selected not suited to soil level in load.Are you using the most appropriate wash cycle for the amount of dirt?
Warm wash water is too cold.Refer to page 30.
Not enough detergent for load size or amount of soil.Refer to the detergent package for the manufacturer’s recommended dosage.
White clothes are better washed separately.Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water.
Cold water wash is too cold.Refer to page 30.
Select the wash temperature according to soil type.Blood and mud are better washed in cold water, while oily soils are better washed in warmer water.
Overloading the washer.Try reducing your load size.
Loads made up of articles of varying sizes will wash better.A full load of sheets may not wash as well.
Hard water requires more detergent than soft water.If you have hard water, try adding more detergent. Try selecting ‘Heavy’ option using the soil level button.
Tangling.Washing with too much water (underloading) can cause the clothes to tangle around one another.Select an appropriate water level for the load size, or select ’Auto' water level. Refer page 22 for more information.
Items wrapped around the agitator when loading.Place items, especially sheets, in the bowl as loose parcels.
Linting.Some items in load more likely to release or pick up lint.Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics).
Overloading the washer.Try reducing your load size.
Not enough detergent to hold the lint in suspension.Try using more detergent.
Overdrying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint.Try not to over dry items when using your dryer.
Detergent residue.Over loading the washer.Try reducing your load size.
Did you use the recommended amount of detergent?Try using less detergent.
Some detergents need to be pre dissolved before being added to the washer.Check the detergent instructions.
Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly.Try pre-dissolving the detergent before adding it to the washer.
Black or grey marks on clothes.A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes.Refer to page 20 and 33.
Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes.Make sure you are using enough detergent for the amount of dirt in your wash load. Refer to page 19. Empty washer and put through a 'Bowl Clean' cycle. Refer to page 33.
Dye transfer.Washing dark coloured and light coloured items together.Remember to separate whites and colours.
Keep wet or damp dark coloured and light coloured items separate.Wash and dry non-colourfast clothes separately. Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes.