Today it is difficult to find the sphere of life where the South Korean Samsung brand would not be found. In its activity, the corporation relies on the most modern scientific achievements. The Samsung washer troubleshooting system is one of such achievements of science implemented to ease everyday life.
The Samsung washer troubleshooting system is valuable for its allowing to reveal malfunction in time and return to the life a dishwasher, which is an apparatus irreplaceable in household duties.
There are brand service facilities Samsung providing premium quality services for maintenance of Samsung products and offering quick repairs. The Samsung washer troubleshooting guide, as well as the Samsung dryer troubleshooting manual are developed for them. These irreplaceable Samsung washer troubleshooting guide and Samsung dryer troubleshooting manual give the full lists of error codes and the decipher of them. It was created for maintenance-friendly needs.
Samsung washer troubleshooting
Samsung WF42H5200A, WF42H5100A, WF42H5000A Front Load Washer with SuperSpeed troubleshooting
Samsung WA48J7700A, WA48J7770A Top Load Washer with activewash troubleshooting
Samsung washer troubleshooting
| Part | Situation | Before consulting | cause | Management |
|---|---|---|---|---|
| appearance part | Being opened & closed bad/Being attached & detached bad | In case of a cover not being opened or closed | Door is not opened during washing. For models applied with the boiling or drying the door will not open until the interior temperature decreases to a certain safe level. In other cases you are recommended our engineer's inspection. | |
| Label(sticker) being detached | …for the specification or label of product lead the customer to attach diretly or send the engineer to do so. For other advertisement or PR label it may not be attached. | Is it the label for advertisement? Is it the label for standards or attentions? If it is for advertisement it does not matter for the function or the use even though it is not attached since it is not related to the function and use. | ||
| Accessories being not included | Check whether the componets are same as those in the manual. If not contact to SVC. | Sir we really apologize to you for the inconvenience that we made from our product which was bought by you on the basis of your trust in us. We will try our best to clear your inconvenience (by mail). | ||
| Color coming off/rust | It may be occurred when the machine is installed in the humid place which causes the rust or discoloring. | Being rust or being discolored during the use is normal and natural according to the times and its use.(except the case occurred at the innitial purchase). The replacement of case will be charged and in order to prevent the corrosion change the location | ||
| display part | Display part being not lit up/ not being cleared | It is a symptom occurred when it is installed in the humid place or the water is entered its inside. | Dry the front operation part a little with the drier and you are recommended our engineer's inspection if it does not work even after doing so. | |
| Character being broken on display | In this case you are recommended our engineer's inspection. | |||
| Display not being cleared | ||||
| Display malfunction | ||||
| door related | Door sensor not being detected | |||
| a noise | A noise being occurred intermittently during washing | Please check whether a washer is installed and used with removing the safety device positioned at its rear. | You are recommended our engineer's inspection if the safety device is removed and there is no foreign material such a coin or pin inside | |
| A noise being occurred intermittently during dehydrating | ..Make a comment for the customer to prepare the memorandum since he can not be famaliar with the contents completely. | Did you remove the washer safety device? It may be occurred when the laundry is leaned to one direction or the machine is not aligned horizontally or the foreign material is entered | Please check whether the machine-installed place is not leaned to one direction and then level it and then check whetehr there is no foreign material inside such a the coin or pin. If the noise occurs without any problem in the machine a check is requir | |
| A noise to touch other parts | ..Make a comment for the customer to prepare the memorandum since he can not be famaliar with the contents completely. | It may be occurred when the laundry is leaned to one direction or the machine is not aligned horizontally or the foreign material is entered. | Check whether the machine-installed place is not leaned to one direction and then align it horizontally and then check whetehr there is no foreign material inside such as the coin or pin. If the noise occurs without any problem in the machine. | |
| A noise of Motor | Noise during water darainage roaring sound | You are rerecommended our engineer's inspection because there may be a problem on the components. | ||
| A noise being occurred during water supply | The foreign material may be inserted inside the water supply hose or the pressure of water may be too high or too weak. | In case that there is a noise during water supply open or close the tap little by little to adjust the water pressure to the proper level. If a noise occurs continuously disconnect the water supply hose connected to the machine and check whether there | ||
| Water leakage being occurred at water supply connection | Lead to reassembe when water supply hose is departed. | Disconnect the water supply hose and reassemble. | ||
| water leakage related | Water being overflowed from detergent box(front loading washing machine) | It may be used with so much detergent or left alone for a long time without use. | If the detergent input is impossible insert a proper amount of detergent inot the detergent box and if it is clogged take out the box forward and clean it | |
| Water bein leaked to floor | It is a symtom occurred when the hose of bottom not outside is departed or torn off | Check the machine for the water drainage route under the machine. If the water drains through the other side not the drainage side check by the engineers. | ||
| water being leaked at water supply connection part | It may be occurred when it is pushed out due to the water pressure or it has bad connection | Disconnect the coupler and reassemble it. It had better to assemble by yourself because the engineer's visit for service will be additionally charged in case of difficut installation by customer. In case of the damage or missing of coupler you can buy i | ||
| Water leakage being occurred during water supply | The leakage during water supply can occur possibly due to the bad connection of tap and coupler and water supply hose. | First re-assemble the coupler and then check by the engineer if it continues. | ||
| Natural drain(continually)/water not filling tub | It can be appeared at the drum washing machine of which the drain hose is located at the bottom. | For the machine having the drain hose at the below of that raise the drain hose up and fix it to the fixer at 2/3 point of the machine. If the hose is used at the floor all water supplied will drain fully. | ||
| smell/smoke | Burning smell | For the initial use of product It may appear during the operaiton with coupling each other but it carefully watched by the customers who are using more than for 3 years. | Is that a newly bought one? A smell is disappeared after 4~5 days passed in case of newly bought one but it depends upon the frequency of use. Be sure to use it without worry. If is not disappeared contact a engineer | |
| Burning/smoke | Pull out the plug in case of smoke or fire. | It can be shown in case that the interior components of the products do not work normally | In this case you are recommended our engineer's inspection. | |
| power soruce related | Power not supplied | It can be shown in case that the power cord is no inserted or electricity is blacked out or the interior components of the products do not work properly. | Take out the power cord and put it in again and check whether the power for the other products is on. If it is not even after that you are recommended our engineer's inspection | |
| Current leakage breaker being dropped | It may be occurred when the humidity is full inside the machine. | In this case you are recommended our engineer's inspection. | ||
| Autmatic stop during operation | It may be occurred when there are too much laundry. | Reduce the contents to be washed. If it continues you are recommended our engineer's inspection. | ||
| Being power off frequently | It may be occurred in case of the bad contact of button. | In this case you are recommended our engineer's inspection. | ||
| operation related | Button being not operated | It may be occurred when the accumualtion of foreign material or moisture ingress into the button. | ||
| Being not rotating during washing | It may be occurred when the water supply not completed or the cover not closed completely or the accessories of products have a abnormallity. | First check whether the tap is open and the cover closed and then request an engineer's inspection. | ||
| 4E :front loading washing machine error | Water level sensor inferiority | This may be happened when there is any foreign material inside the water supply and drain valve or the interior components of the prodcuts do not operate normally. ⊙ Water level sensor or mother rotation. | Disconnect the water supply hose and check whether there is a foreign material inserted in it. And then request an engineer's inspection | |
| 5E :front loading washing machine error | Water being not drained | It may be occurred when the drain hose is go over the threshold or water is not drained. It may eb occurred when the The filter of pump-drain moder is fulled with dregs, | Check the installation of drain hose and then if there is no trouble request an engineer's inspection. Clean the filter of pump-drain motor. |
|
| OE :front loading washing machine error | 3E OVER-FLOW | It may be a case that the supply water level is not detected. | After Draining the water power off and on and operate again. If it dose not work after so doing request an engineer's inspection. | |
| UE :front loading washing machine error | 4E UNBALANCE ERR | It may be happened when the floor of the installed palce is not flat or the clothes are entangled. | Level the machine or arrange the entangled clothes. If it does not worked even after so doing request an engineer's inspection. | |
| HE1 : front loading washing machine error | E5 WATER HEATER ERR | It may happen when the boiling temperatuer rised rapidly. (It is also because too much detergent are used.) | Use the proper amount of detergent and power off the machine till the temperaure is cooled down. And if it does not work even after so doing request an engineer's inspection. |
|
| HE : front loading washing machine error | E6 WATER HEATER ERR | It may appear when it dose not reach to the set temperature within a certain time. | In this case you are recommended our engineer's inspection. | |
| 1E :front loading washing machine error | E7 Water level sensor ERR | It may happen when there is a trouble in air hose or water level sensor. | ||
| cE : front loading washing machine error | E8 Abnormal water temperature ERR | Check whether the hose for hot and cold water is connected to the water supply hole | Check whether the cold water is supplied through the cold water supply hole and if it doesn't work after so doing request an engineer's inspection | |
| 8E : front loading washing machine error | E9 Water leakage ERR | Check whether there is foreign material inserted in the drain filter. | In this case you are recommended our engineer's inspection. | |
| tE :front loading washing machine error | E9 Water leakage ERR | |||
| 11E : front loading washing machine error | E9 Water leakage ERR | |||
| door : front loading washing machine error | Ed:Door being not opened | It may appear when the the door is opened a certain minutes after the completion of washing or the electricity is interrupted in running. Check of Bad contact of 1st door opening sensor check of the bending of 2nd door switch*Do not open the door | There is a cover dettachable at the front bottom. Pull out the cover to find the handle to open at the right side. Pull out the handle to open the door. | |
| front loading washing machine error | E6:Overheating error | It may appear when the temperarture rises rapidly. | In this case you are recommended our engineer's inspection | |
| water supply related | Cold water being not supplied | Check first whether the water supply is cut and also check whether the foreign material is inserted. If the foreign material is inserted turn the connection hose of machine to the left to disconnect and to find the strainer to trap the foreign material. | ||
| Water being supplied little | It may appear when the tap is not opened properly or there is a foreign material inside | Is it checked whether the tap is fully open or there is a foreign material inserted? ☞ First check whether the tap is fully open. And there is no fault turn the hose of the machine to the left to take out strainer in the hole of water entrance. | ||
| Detergent being remained | It may appear when the long-term used detergent is not well soluted or when the water temperature is low during winter. | Sove the detergent wth the hot water and put it inot the washing box. If it is not solved even with the normal detergent request an engineer's inspection | ||
| Water being stopped during the coming in | It may appear when the water is cut or the water supply hole is clogged. | Is it checked whether the water is cut or there is a foreign material inserted in the water supply hole? ☞First check whether the water is cut and if there is a blackout push the power button on. Otherwise turn the machine hose to the left to take out t | ||
| Clothes being damaged | In this case you are recommended our engineer's inspection | |||
| One direction rotation | ||||
| Rotation being not worked after it sounds with buzz | ||||
| Water being not supplied in winter | It may appear when the tap and the water supply hose are frozen if it is used at the veranda in the winter. | Make the water supply hole warm and defreeze it with wet towel | ||
| rinsing related | Rinse being not put in tub | It may appear when the rinse agent remains to clog | Did the rinse agent drain immediately or part to put the rinse is clogged after putting the rinse agent? ☞ The rinse agent does not drain only when putting it up to the reamer shaped cap which is in the box of rinse agent. If clogged take out the cap and | |
| Bubble being remained | It may appear when there is too much or too little laundry. | If there is too much laundry or vinyl clothes the detergent is not solved. Reduce the laundry or take out the vinyl clothes separately | ||
| water drain related | Water being not drained | In this case you are recommended our engineer's inspection | ||
| dehydrating related | Dehydrating time being increased again | ..Make a comment for the customer to prepare the memorandum since he can not be famaliar with the contents completely. | The vibration and noise occur when the horizon is broken or the laundry are leaned to one direction. So It may appear when the safety device is operating to prevent it. | If there is too little laundry less than 1KG or the clothes in the washing tub are severely entangled it appears |
| Washer being worked for four hours without stopping | If the washing machine consumes hours more than necessary check whether the water supply is too small. And note that that the boling and the drying course takes much time. | Check whether the water supply time is too much delayed due to the low pressure of water or boiling or drying is selected. In other cases request an engineer's inspection. | ||
| Not dehydrating with the motor being purring after water is drained | The power cord for motor may be cut or the gear shaft hardened. | In this case you are recommended our engineer's inspection | ||
| Being stopped with thuds during dehydration | ..Make a comment for the customer to prepare the memorandum since he can not be famaliar with the contents completely. | It may appear when the horizon is broken or there are too much clothes to wash. | check the level of a washing machine. | |
| Not being squeezed well | It may appear when there are clothes like vinyl | Check whether the vinyl clothes are attached on to the washing tub so as to prevent the immediate the outgoing of the moisture to the outside. Otherwise request an engineer's inspection. | ||
| Water being in at purchasing | There may be remaining water since the products is delivered thorugh the final products test. It is normal and you can use it without fear. | |||
| Dehydration being not worked at all | It may appear when the interior components do not work properly. | In this case you are recommended our engineer's inspection. | ||
| others | Action for water being freezen in winter | It may appear when the machine is used at the outside or the veranda | pour the warm water on to the tap to take out the water suppy hose and put the hose in to the water of approximately 50 degree. And then pour the water in to the washing box to check whether the drain is well done. | |
| being clogged/foreign materials | ….the drainage hose clogged or foreign material inside | After loosening the water supply hose and check the inlet of water supply whether there is foreign material inserted such a soil dust. | ||
| installation / connection | Consulting for installation of front loading washing machine | The drum washing machine is leveled after removing the safety device at the rear of drum. | ||
| Level check | Level it by use of a leveller(with a coin weight) at the front | |||
| Removal/house moving reinstallation | It is possible to remove and install in the house but when moving to the other house and installing it assemble the safety device at the back while moving and remove it after moving. If the drum is shaken during the moving it causes a serious damage. | |||
| washing related | Slow speed of washing rotation | It may appear when there is too much laundry. | Check whether the laundry is input over the proper amount. Otherwise request an engineer's inspection. | |
| Clothes being damaged | Check whether there is foreign material inside (coin nail and other sharp material) and so it may appear due to the zipper or button of jeans. | Check whether there is foreign material in the washing tub. In case of dehydrating the weak material cothes it shall be inserted in the net during dehydrating. Any other cleaning agent (decoloration agent) shall not be used except the detergent and rins |
Samsung WF42H5200A, WF42H5100A, WF42H5000A Front Load Washer with SuperSpeed troubleshooting
Washing machines Samsung WF42H5200A, WF42H5100A, WF42H5000A possess the function of washing with steam. Many tasks can be entrusted to such machines, namely, to remove allergens, quickly refresh and smooth out wrinkles on clothing, to care for delicate fabrics such as wool, silk, delicate cotton.
| Problem | Solution |
|---|---|
| Will not start. | • Make sure the door is firmly closed. • Make sure your washer is plugged in. • Make sure the water source faucets are open. • Press the Power button to turn the Washer on. • Press the Start/Pause button to start the cycle. • Make sure the Child Lock is not activated. • Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain, then it starts. • Check the fuse or reset the circuit breaker |
| Has no water or not enough water. | • Turn both faucets on fully. • Make sure the door is tightly closed. • Straighten the water inlet hoses. • Disconnect the inlet hoses and clean the screens. Hose filter screens may be clogged. • Open and close the door, then press the Start/Pause Button. |
| Detergent remains in the automatic dispenser after the wash cycle is complete. | • Make sure your washer is running with sufficient water pressure. • Make sure the Detergent Selector dial is in the upper position when using granular detergent. |
| Vibrates or is too noisy. | • Make sure your washer is set on a level surface. If the surface is not level, adjust your washer feet to level the appliance. • Make sure that the shipping bolts are removed. • Make sure your washer is not touching any other object. • Make sure the laundry load is balanced. |
| Stops | • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door and press the Start/Pause Button to start your washer. For your safety, your washer will not tumble or spin unless the door is closed. • Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain, then it starts. • There may be a pause or soak period in the cycle. Wait and it may start. • Check the screens on the inlet hoses at the faucets for obstructions. Clean the screens periodically. |
| Fills with the wrong temperature water. | • Turn both faucets on fully. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct faucets. Flush water lines. • Check the water heater. It should be set to deliver a minimum 120 °F (49 °C) hot water at the tap. Also check the water heater capacity and recovery rate. • Disconnect the hoses and clean the screens. The hose filter screens may be plugged. • As your washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal. • While your washer is filling, you may notice just hot and/or just cold water going through the dispenser when you have selected cold or warm wash temperatures. This is a normal function of the automatic temperature control feature as your washer determines the temperature of the water. |
| Door locked or will not open. | • Press the Start/Pause Button to stop your washer. • Your washer door will remain locked during the heating portion of the Snitize Cycle. • It may take a few moments for the door lock mechanism to disengage. |
| Does not drain and/or spin. | • Check the fuse or reset the circuit breaker. • Straighten the drain hose. Eliminate kinks in the hose. If there is a drain restriction, call for service. • Close the door and press the Start/Pause Button. For your safety, your washer will not tumble or spin unless the door is closed. • Make sure the debris filter is not clogged. |
| Load is too wet at the end of the cycle. | • Use the High or Extra High spin speed. • Use high efficiency detergent to reduce over–sudsing. • The load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely. |
| Leaks water. | • Make sure the door is firmly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drainage system. • Avoid overloading. • Use high efficiency detergent to prevent over–sudsing. |
| Has excessive suds. | • Use high efficiency detergent to prevent over-sudsing. • Reduce the detergent amount for soft water and small or lightly soiled loads. • Non-HE detergent is NOT recommended. |
| Has an odor. | • Excessive suds collect in nooks and crannies and can cause foul odors. • Run cleansing cycles to sanitize the machine periodically. (Sanitize Cycle or Self Clean+) • Clean the door seal (Diaphragm). • Dry the interior of your washer after the total cycle has finished. |
Samsung WA48J7700A, WA48J7770A Top Load Washer with activewash troubleshooting
Top- loaded washing machines Samsung WA48J7700A, WA48J7770A possess reasonable capacity. They are large enough to wash bedspreads well. They do exactly what the washing machine is supposed to do. Moreover, they are energy efficient.
| Problem | Action |
|---|---|
| Does not turn on. | • Make sure you use rated power for the product. • Make sure the power cord is completely plugged in. • Check the fuse or reset the circuit breaker. |
| Does not start. | • Make sure the door is closed. • Make sure the water taps are open. • Make sure to press or tap Start/Pause to start the washing machine. • Make sure Child Lock is not activated. • Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain. • Was the door opened during the spinning cycle? Close the door, and press or tap Start/Pause to resume. • The machine enters Standby or is in a soaking cycle. Please wait. • Check the fuse or reset the circuit breaker |
| Water is not supplied. | • Make sure you press or tap Start/Pause after selecting the water supply. • Make sure the water taps are open. • Is the filter net at the water supply hose connector clogged? Clean the filter net by brushing with a toothbrush. • Is the water supply cut off? If the water supply is cut off, close the tap and power off. • Straighten the water supply hoses. • Open and close the door, then press or tap Start/Pause. • If the water pressure is low, it takes longer to start washing. • If the water level is not as high as necessary or lower than expected, use the level selector to adjust the water level. |
| After a cycle, detergent remains in the automatic dispenser | • Make sure the washing machine is running with sufficient water pressure. • Make sure the detergent drawer is properly inserted. • Remove and clean the detergent drawer, and then try again. |
| Vibrates excessively or makes noise. | • Make sure the washing machine is set on a level floor. If the floor is not level, use the levelling feet to adjust the washing machine. • Make sure the washing machine is not contacting any other object. • Make sure the laundry load is balanced. • Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again. • Make sure the space around the washing machine is free of objects. • Humming is produced normally during operation. • Objects such as coins can cause noise. Remove these objects from the washing machine after washing is complete. |
| Stops. | • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door, and press or tap Start/Pause to start the washing machine. For your safety, the washing machine will not spin unless the door is closed. • Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain. • There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start. • Make sure the inlet hose screens at the taps are not clogged. Periodically clean the screens. • This problem occurs temporarily due to low voltages, and will be solved when power recovers. |
| Fills with the wrong temperature water. | • Fully open both water taps. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct water taps.Flush water lines. • Disconnect the hoses and clean the screens. The hose filter screens may be clogged. • While the washing machine fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal. • While the washing machine fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature. |
| Door (Lid) locked or will not open. | • While the washing machine is operating, press or tap Start/Pause to stop the washing machine. • It may take a few moments for the door lock mechanism to disengage. |
| Does not drain and/ or spin. | • Check the fuse or reset the circuit breaker. • Make sure the electrical voltage is normal. • Make sure the washing machine is plugged in. • Make sure the drain hose is pointed downward. (Natural drain models only) • Make sure the drain hose is not clogged. • Make sure the drain hose is not kinked. • Straighten the drain hose. If there is a drain restriction, call for service. • Close the door, and press or tap Start/Pause. For your safety, the washing machine will not spin unless the door is closed. |
| Load is wet at the end of the cycle. | • Use the High or Extra High spin speed. (Applicable model only) • Use high efficiency (HE) detergent to reduce oversudsing. • Load is too small. Small loads (one or two items) may become unbalanced and not spin completely. |
| Leaks water. | • Make sure all hose connections are tight. • Make sure the water supply hose's rubber packing is in the correct position. Screw tightly again. • Make sure the end of the drain hose is correctly inserted and secured to the drain system. • Avoid overloading. • Use high efficiency (HE) detergent to prevent oversudsing. • Make sure the water supply hose is not kinked. • If the water supply is too strong, water may leak. Close the water tap a little. • Make sure water is not leaking from the water tap. If so, repair the water tap. |
| Excessive suds. | • Use high efficiency (HE) detergent to prevent oversudsing. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. |
| The spin basket or drain/supply hose is frozen. | • Use warm water to disconnect the water supply hose and drain hose. Soak them in warm water. • Fill the spin basket with warm water, and then wait for about 10 minutes. • Put a hot towel on the drain hose connector. • Reconnect the water supply hose and drain hose, and check if water is supplied properly. |
| Water drains out immediately. | • Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again. • Lift the end of the drain hose to prevent water from draining. Fill the spin basket halfway with water, and then run spinning after releasing the drain hose. • Make sure the drain hose is installed correctly. |
| Stains on clothes. | • Clean the magic filter |
| Has odours. | • Excessive suds collect in recesses and can cause foul odours. • Run cleansing cycles to sanitize periodically. • Dry the washing machine interior after a cycle has finished. |