Founded in November 1911, the Whirlpool Corporation is one of the world’s major household appliance manufacturers.
If you decided to tackle Whirlpool dryer repair on your own, you’ll need not only tools, but also reliable troubleshooting advice. The tables below were written by technicians from the Whirlpool company. Instructions may vary slightly from model to model, as there are differences in design and controls of the dryers.
Whirlpool REC3622B dryer troubleshooting
Whirlpool SDRY60 dryer troubleshooting
Whirlpool TEDL640DQ0 dryer troubleshooting
Whirlpool Cabrio W10097012B dryer troubleshooting
Whirlpool Cabrio WED8600YW0 dryer troubleshooting
Whirlpool Duet GGW9260 dryer troubleshooting
Whirlpool Duet Sport WED8300SW dryer troubleshooting
Whirlpool duet sport WFW8300SW1 dryer troubleshooting
Whirlpool duet steam and estate dryer troubleshooting
PROBLEM | CHECK IF | CAUSES/SOLUTIONS |
---|---|---|
Greasy | Dryer fabric softeners were used | Follow manufacturer’s product directions carefully. |
Spots | Undiluted washer fabric softener was used | Dilute fabric softener before adding to the final rinse. |
Enough detergent was used | Use enough detergent to hold soil in the wash water until it drains away. Undrained soil can stick to outer tub of the washer and cause greasy spots with next load. | |
Items were dean before they were dried | Soiled items can stain other items in the load. They can also leave stains on the dryer drum that can be picked up by items in later loads. Dryer heat may permanently set these stains. | |
Lint | Lint screen is full | Clean lint screen. |
Load is property sorted | Sort Unt-givers (bath towels, etc.) from lint- takers (synthetics, permanent press). | |
Static electricity is attracting lint | Use fabric softener in the washer's final rinse. Use correct dryer settings for fabric. Overdrying synthetics can cause lint- attracting static electricity. | |
Load is too big or heavy | Dry smaller loads. When items can’t tumble freely, air is unable to carry lint to lint screen. | |
Paper or tissue was in pocket | Use enough detergent to hold the lint in the water until it drains away. Base detergent amount on water hardness and soil in wash load. | |
Enough detergent was used | Empty pockets carefully. A small scrap of paper can cause a lot of lint. | |
Pilling is being mistaken for lint | Pilling (surlace fuzz) is caused by normal wear and laundering. Pills do not break away easily from the fabric and can often collect lint. Synthetic fabrics are more likely to pill than others, especially at neckbands, elbows and knees. | |
Shrinking | Items are overdried | Remove items while there is still a trace of moisture. Some items should be removed while damp, then shaped and air dried. |
Fabric type and quality is suitable for drying | Some knits are stretched during manufac- turing. Washing and drying returns them to the original size. This is normal. Check quality of garment before buying. Follow fabric care label directions carefully. | |
Slow drying | There is a large amount of moisture in the load to be dried | Some items hold more moisture than others (cottons more than polyester). They take longer to dry. Full loads take longer to dry than small loads of the same fabric. |
Cold rinse water is used | A load rinsed in cold water will take slightly longer to dry than a warm one. Cold rinses, however, help save energy and reduce wrinkling more than warm rinses do. | |
Room air temperature is below 45°F (7°C) | Install dryer in a room where the air temperature is wanner than 45°F (7"C). Cold air increases drying time and may cause wrinkles not to be removed. | |
Dryer is exhausted according to Installation Instructions | Install and exhaust your dryer according to the Installation Instructions provided. | |
Lint screen is full | Clean lint screen before or after each use. | |
Exhaust duct or outside exhaust hood is clogged | Clean if needed. | |
Proper electrical supply is used | Property connect the dryer to a grounded electrical circuit that meets the electrical requirements stated in the Installation Instructions. | |
Static electricity | Load is overdried | Remove items while there is still a trace of moisture. |
Fabric softener is used | Use a fabric softener and follow package directions carefully. | |
Synthetics, synthetic blends, permanent press and knits are in load | Synthetics, synthetic blends, permanent press and knits build up static electricity. Use a fabric softener and be careful not to overdry the load. |
Problem | Cause | Explanation / Suggestion |
---|---|---|
Machine does not switch on. or the programme does not start | The product may not have been plugged in. or turned on | Make sure the power cord is plugged in and machine is turned on |
Door is not closed properly | Ensure that the loading door is properly closed | |
Programme may not have been set | Check the programme has been selected | |
Start/Pause button may not have been pressed | Ensure Start/Pause button has been pressed | |
Laundry is still wet at the end of cycle | The filter may need cleaning | Clean filter after each load |
The machine may be overloaded | Check the load does not exceed the maximum capacity for the product | |
The programme has been selected is not correct | Select a suitable programme according to programme chart | |
The laundry before being loaded into machine is not spum dry | Do not put in laundry which is still dripping wet or has excess water | |
Drying process takes too long | The filter may need cleaning | Clean filter after each load |
Programme has been interrupted without any cause | The loading door may be ajar. | Ensure the loading door is properly closed |
The power supply may have been cut off to the machine | Ensure there is no power failure, check the power cord is plugged in | |
Laundry has shrunk, become felted, or deteriorated | A programme not suitable for the type of laundry may have been used | Select a suitable programme after checking the care label on your laundry |
Indicator light blink rapidly | A fault occurs | Switch off power and check |
Noises | It’s normal to hear wind sound and rubbing nose during drying process | |
The dryer is not placed horizontal | Place the dryer in horizontal floor | |
F3 | The NTC is failure | Replace the NTC |
F4 | The heater is failure | Switch off power and replace the heater |
PROBLEM | CAUSE |
---|---|
Greasy spots | • Dryer fabric softener improperly used. |
• Drying soiled items. | |
Lint | • Full lint screen. |
• Load not properly sorted. | |
• Overdrying, especially synthetic fabrics that cause lint-attracting static electricity. | |
• Load size too big or heavy. | |
• Tissue or paper left in pockets. | |
• Pilling (surface fuzz caused by normal wear and laundering) attracts lint. | |
Shrinking | • Overdrying. |
• Fabric type and quality inappropriate for drying. | |
• Dryer settings incorrect for fabric type. | |
• Manufacturer's care label instructions not followed. | |
Slow drying | • Full lint screen. |
• Load too large and bulky to dry quickly. | |
• Dryer located in room with temperature below 45°F (7°C). | |
• Exhaust duct clogged, restricted, or too long. | |
Stains | • Drying soiled items. |
• Dryer fabric softener improperly used. | |
• Dryer interior stained. | |
Static | • Overdrying. |
electricity | • Dryer fabric softener improperly used. |
• Load includes synthetics, synthetic blends, permanent press, and knit fabrics that build up static electricity. | |
Wrinkling | • Overloading. |
• Overdrying, especially permanent press, and synthetic fabrics. | |
• Clothes left In dryer at end of cycle. |
If you experience | Possible Causes | Solution |
---|---|---|
Clothes are not drying satisfactorily, drying times are too long, or load is too hot | Lint screen clogged with lint. | Lint screen should be cleaned before each load. |
Has the Air Dry cycle been selected. | Select the right cycle for the types of garments being dried. | |
Load too large and heavy to dry quickly. | Separate the load to tumble freely. | |
Exhaust vent or outside exhaust hood clogged with lint, restricting air movement? | Run the dryer for 5-10 minutes. Hold your hand under the outside exhaust hood to check air movement. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent with heavy metal or flexible metal vent. | |
Fabric softener sheets blocking the grille. | Use only one fabric softener sheet, and use it only once. | |
Exhaust vent the correct length? | Check that the exhaust vent is not too long or has too many turns. Long venting will increase drying times. | |
Exhaust vent diameter the correct size. | Use 4* (102 mm) diameter vent material. | |
Dryer located in a room with temperature below 45°F (7°C)? | Proper operation of dryer cycles requires temperatures above 45°F (7°C). | |
Dryer located in a closet. | Closet doors must have ventilation openings at the top and bottom of the door. The front of the dryer requires a minimum of 1" (25 mm) of airspace, and, for most installations, the rear of the dryer requires 5* (127 mm). | |
Dryer will not run | Door not closed completely. | Make sure the dryer door is closed completely. |
START/PAUSE button not pressed firmly or held long enough. | Press and HOLD the START/PAUSE button until you hear the dryer drum moving. | |
Household fuse is blown or circuit breaker has tripped. | Electric dryers use 2 household fuses or circuit breakers. The drum may be turning, but you may not have heat. Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. | |
Incorrect power supply. | Electric dryers require 240-volt power supply. Check with a qualified electrician. | |
Wrong type of fuse. | Use a time-delay fuse. | |
Unusual sounds | Dryer have a period of non-use. | If the dryer hasn’t been used for awhile, there may be a thumping sound during the first few minutes of operation. |
Is a coin, button, or paper clip caught between the drum and front or rear of the dryer? | Check the front and rear edges of the drum for small objects. Clean out pockets before laundering. | |
Is it a gas dryer? | The gas valve clicking is a normal operating sound. | |
Are the four legs installed, and is the dryer level front to back and side to side? | The dryer may vibrate if not properly installed. | |
Clothing knotted or balled up. | When balled up, the load will bounce, causing the dryer to vibrate. Separate the load items and restart the dryer. | |
No heat | Household fuse is blown or circuit breaker has tripped. | The drum may be turning, but you may not have heat. Electric dryers use 2 household fuses or circuit breakers. Replace both fuses or reset the circuit breaker. If the problem continues, call an electrician. |
Supply line valve not open. | For gas dryers, is the valve open on the supply line. | |
Incorrect power supply. | Electric dryers require 240-volt power supply. | |
Check with a qualified electrician. | ||
Cycle time too short | Automatic cycle ending early. | The load may not be contacting the sensor strips. Level the dryer. Use Timed Dry for very small loads. Change the dryness level setting on Automatic Cycles. Increasing or decreasing the dryness level will change the amount of drying time in a cycle. If loads are consistently ending too early |
Lint on load | Lint screen clogged. | Lint screen should be cleaned before each load. |
Stains on load or drum | Dryer fabric softener not properly used. | Add dryer fabric softener sheets at the beginning of the cycle. Fabric softener sheets added to a partially dried load can stain your garments. Drum stains are caused by dyes in clothing (usually blue jeans). These will not transfer to other clothing. |
Loads are wrinkled | Load not removed from dryer at the end of the cycle. | Select Wrinkle Shield feature to tumble the load without heat to avoid wrinkling. |
Dryer overloaded. | Dry smaller loads that can tumble freely reduce wrinkles from forming. | |
Odors | Have you recently been painting, staining, or varnishing in the area where your dryer is located? | If so, ventilate the area. When the odors or fumes are gone from the area, rewash and dry the clothing. |
Is the electric dryer being used for the first time? | The new electric heating element may have an odor. The odor will be gone after the first cycle. | |
Load is too hot | Were laundry items removed from the dryer before the end of the cycle? | Allow the Cool Down cycle to finish before removing laundry from dryer. All cycles are cooled slowly to reduced wrinkling and make it easier to handle. Items removed before Cool Down may feel very warm. |
Was a high temperature cycle used, or was a separate temperature control set on high? | Select a lower temperature, and use an automatic drying cycle. These cycles sense the temperature or the moisture level in the load and shut off when the load reaches the selected dryness. This reduces overdrying. |
If you experience | Possible Causes | Solution |
---|---|---|
Oyer will not run | Door not closed completely. | Make sure the dryer door is closed completely. |
Start/Pause button not pressed firmly or held long enough. | Press and hold the START/PAUSE button 2-5 seconds. | |
Household fuse is blown or circuit breaker has tripped. | There may be 2 household fuses or circuit breakers for the dryer. Check that both fuses are intact and tight, or that both circuit breakers have not tripped. Replace the fuses or reset the circuit breaker. If the problem continues, call an electrician. | |
Incorrect power supply. | Electric dryers require 240-volt power supply. Check v/ith a qualified electrician. | |
Wrong type of fuse. | Use a time-delay fuse. | |
Dryer v/ill not heat | Household fuse is blown or circuit breaker has tnpped. | The drum may be turning, but you may not have heat. Electric dryers use 2 household fuses or circuit breakers. Replace the fuses or reset the circuit breaker. If the problem continues, call an electrician. |
Incorrect power supply. | Electric dryers require 240-volt power supply. Check with a qualified electrician. | |
Supply line valve not open. | For gas dryers, make sure that the valve on the gas supply line is open. | |
Humming or whining noise when Steam cycle selected | Water valve on dryer is running. | The water valve on the dryer is used during the Steam function. If the dyer has just been nstalted or unused for an extended period, the valve may be louder and run longer. This is normal. |
Thumping noise | Dryer hasn’t been used in a while. | This is normal. The thumping sound should dimnish after a few mnutes of use. |
Rattling or vibrating noise | A small object caught between the edges of dryer drum. | Check the front and rear edges of the drum for small objects. Clean out pockets before laundering. |
Dryer Isn't properly leveled. | The dryer may vibrate if not properly installed. | |
Clothing is balled up in dryer. | When balled up. the load will bounce, causing the dryer to vibrate. Separate the load items and restart the dryer. | |
Clicking noise | Gas valve operating. | On gas dryers, you may hear the gas valve clicking as it opens and closes. This is normal. |
Clothes are not drying satisfactorily or drying times are too long | Lint screen is clogged with lint. | Clean lint screen before each load. |
The exhaust vent or outside exhaust hood is clogged with lint, restricting air movement. | Run the dryer for 5-10 minutes. Hold your hand under the outside exhaust hood to check air movement. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent v/ith heavy metal or flexible metal vent. | |
The exhaust vent is not the correct length. | Check that the exhaust vent is not too long or has too many turns. Long venting will increase drying times. | |
The dryer is not level. | Clothes not contacting the moisture sensors during Automatic cycles. | |
The exhaust vent diameter is not the correct size. | Use 4" (102 mm) diameter vent material. | |
The Air Only temperature setting has been selected. | Select the right temperature for the types of garments being dried. | |
Clothes are not drying satisfactorily or drying times are too long | The load is too large and heavy to dry quickly. | Separate the load to tumble freety. |
Fabric softener sheets are blocking the grille. | The air outlet grille is just inside the door, behind the lint screen. Check that it is not blocked by a fabric softener sheet. Use only one fabric softener sheet, and use it only once. | |
The dryer Is located In a room with temperature below 45°F (7°C). | Proper operation of dryer cycles requires temperatures above 45°F (7°C). | |
The dryer is located In a closet. | Closet doors must have ventilation openings at the top and bottom of the door. The front of the dryer requires a minimum of 1" (25 mm) of airspace, and, for most installations, the rear of the dryer requres 5* (127 mm). | |
Cycle time is too short | The load may not be contacting the sensor strips on Automatic Cycles. | Level the dryer. |
Clothes are coming out of the Steam cycles with damp or wet spots. | Under certain environmental or installation conditions you may experience underdrying. Select the Quick Refresh cycle. Then select the appropriate time based on the load to be refreshed. | |
The Automatic Cycles are ending earty. | Change the dryness level setting on Automatic Cycles. Increasing or decreasing the dryness level will change the amount of drying time in a cycle. If loads are consistently ending too early, | |
Lint on load | Lint screen is clogged with lint. | Clean lint screen before each load. |
Stains on load | Improper use of fabric softener. | Add dryer fabric softener sheets at the beginning of the cycle. Fabric softener sheets added to a partially dried load can stain your garments. Do not use fabric softener sheets with Steam Cycles. |
Stains on drum | Loose dyes in clothes. | Drum stains are caused by dyes in clothing (usually Wue jeans). These will not transfer to other clothing. |
Loads are wrinkled | The load was not removed from dryer at the end of the cycle. | Select Enhanced Touch Up or Quick Refresh cycles (on some models) to tumble the load v/ith v/ater and heat. These cycles are best for smoothing out wrinkles and reducing odors from loads consisting of wrinkle-free cotton, cotton polyester blends, common knits, and synthetic garments. |
The dryer was overloaded. | Dry smaller loads that can tumble freely. When using the Enhanced Touch Up cycle, be sure to select the correct number of garments to be refreshed. Results may also vary depending on fabric type. This cycle is best for reducing wrinkles and odors from loads consisting of wrinkle-free cotton, cotton polyester blends, common knits, and synthetics. | |
For steam cycles, the water is not properly connected with the dryer. | Make sure v/ater is connected to the dryer. Check that water inlet hose is connected to both the faucet and dryer’s water inlet valve. Check that the water supply is turned on. | |
Odors | Recent painting, staining, or varnishing in the area where your dryer is located. | Ventilate the area. When the odors or fumes are gone from the area, rewash and dry the clothing. |
For Steam Cycles, the water is not properly connected with the dryer. | Make sure v/ater is connected to the dryer. Check that v/ater inlet hose Is connected to both the faucet and dryer's water inlet valve. Check that the water supply is turned on. | |
Odors are left in garments after wearing. | To remove odors left in garments after wearing, select Enhanced Touch Up or Quick Refresh (on some models). These cycles are best for reducing wrinkles and odors from loads consisting of wrinkle-free cotton, cotton polyester blends, common knits, and synthetics. | |
Load too hot | Load removed before cool down portion of cycle complete. | Allow the dryer to complete the cool dov/n portion of the cycle before removing the load. |
Using Timed Dry Cycle v/ith a high temperature setting. | Select an Automatic cycle v/ith a lower heat setting to avoid overdrying the load. | |
“PF" (power failure) | The drying cycle has been interrupted by a power failure. | Press START/PAUSE tv/ice to resume the cycle, or press POWER to select a new cycle. |
L2 Diagnostic Code (low or no line voltage condition) | There may be a problem with your home power supply keeping the dryer’s heater from turning on. | The dryer will continue to run when this diagnostic code is present. Press any key to clear the code from the display and return to the estimated time remaining. Try the following: Check to see if a household fuse has blown or circuit breaker has tnpped. Electric dryers use two household fuses or breakers. Replace the fuse or reset the circuit breaker. Confirm the power cord is properly installed. Select a Timed Dry heated cycle, and restart the dryer. If the message persists, consult a qualified electrician. |
F# E# (F1 E1, F3 E1, etc.) variable service codes. | The dryer is in need of service. | If a code beginning with an “F* appears in the display. Alternating between F# and E#, the dryer control has detected a problem that requires service. Call for service. |
Problem | Solution |
---|---|
“PF” (power failure), check the following: | Was the drying cycle interrupted by a power failure? Press (and hold) HOLD TO START button to restart the dryer. |
“E” Variable (E1, E2, E3) service codes: | Call for service. |
Clothes are not drying satisfactorily | Check the following: Is the lint screen clogged with lint? Is the exhaust vent or outside exhaust hood clogged with lint, restricting air movement? Run the dryer for 5-10 minutes. Hold your hand under the outside exhaust hood to check air movement. If you do not feel air movement, clean exhaust system of lint or replace exhaust vent with heavy metal or flexible metal vent. Is the exhaust vent crushed or kinked? Replace with a heavy metal or flexible metal vent. Has a fuse blown, or has a circuit breaker tripped? Has an air cycle been selected? Select the right cycle for the types of garments being dried. Is the automatic cycle ending early? The load may not be contacting the electronic sensor strips, level the dryer. Is the valve open on the gas supply line? Are fabric softener sheets blocking the grille? Use only one fabric softener sheet and only use it once. |
Is the dryer located in a room with temperature below 45°F (7°C)? | Proper operation of dryer cycles requires temperatures above 45°F (7°C). |
Was a cold rinse water used? Was the load very wet? | Expect longer drying times with items rinsed in cold water and with items that hold moisture (cottons). |
Is the load too large and heavy to dry quickly? | Separate the load to tumble freely. |
Dryer will not run | Check the following: Is the power cord plugged in? Has a fuse blown, or has a circuit breaker tripped? Was a regular fuse used? Use a time-delay fuse. Is the dryer door firmly closed? Was HOLD TO START firmly pressed and held for at least 1 second? Is a cycle selected? |
Has the dryer had a period of non-use? | If the dryer hasn’t been used for a while, there may be a thumping sound during the first few minutes of operation. The gas valve clicking is a normal operating sound. |
Is the lint screen clogged? | Clean lint screen. Check for air movement. |
Is load properly sorted? | Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color. |
Is the load too big or too heavy? | Dry smaller loads so lint can be carried to the lint screen. |
Was the load overdried? | Use correct dryer settings for load type. Overdrying can cause lint-attracting static electricity. |
Is pilling being mistaken for lint? | Pilling (surface fuzz) is caused by normal wear and laundering. |
Was dryer fabric softener properly used? | Add dryer fabric softener sheets at the beginning of the cycle when the load is cold. Do not add fabric softener sheets to a warm load. |
Were items soiled when placed in the dryer? | Items should be clean before being dried. |
Were items properly sorted? | Sort light colors from dark colors. Sort colorfast items from noncolorfast items. |
Was the dryer overloaded? | Dry smaller loads that can tumble freely. |
Did the load overdry? | Check the manufacturer's care label. Match dryer setting to load type. |
Was dryer overloaded? | Dry smaller loads that can tumble freely. |
Did load overdry? | Check the manufacturer's care label. Match dryer setting to load type. |
Problem | Solution |
---|---|
“F20” on display (Water Inlet Problem—no water or insufficient water supply) Select PAUSE/CANCEL twice to cancel the cycle. Unplug washer or disconnect power. | Check the following: Are water faucets completely turned on? Are screens at inlet hose connection to washer clogged? Are water inlet hoses kinked? Are water inlet hoses frozen? Plug in washer or reconnect power. Re-select cycle and press START. If the problem remains, call for service. |
“F21” on display (Drain Problem) Select PAUSE/CANCEL twice to cancel the cycle. Unplug washer or disconnect power. | Check the following: Is the drain hose kinked? Is the drain hose frozen? Is the drain hose clogged? Is the drain hose more than 96" (2.4 m) above the floor? |
“F” Variables [F01 - F34] (Electrical Problem) Select PAUSE/CANCEL twice to cancel the cycle. Select DRAIN/SPIN if there is excessive water in the washer. | Re-select cycle and press START. If the problem remains, call for service. |
PROBLEM | POSSIBLE CAUSE/TEST |
---|---|
WON’T POWER UP. (No response when buttons are pressed.) | 1. Supply connections. |
2. Check harness connections. | |
3. Console electronics and housing assembly. | |
WON’T START CYCLE WHEN START BUTTON IS PRESSED. | 1. If number display flashes, check to be sure the door is completely shut, and press and hold down START for about 1 second. |
WON’T SHUT OFF WHEN EXPECTED. | 1. Check PAUSE/CANCEL button. |
2. Console electronics and housing assembly. | |
3. Moisture sensor. | |
CONTROL WON’T ACCEPT SELECTIONS. | Console electronics and housing assembly. |
WON’T HEAT. | 1. Heater. |
2. Check harness connections. | |
3. Check installation. | |
HEATS IN AIR CYCLE. | Heater. |
SHUTS OFF BEFORE CLOTHES ARE DRY. | 1. Check the dryness setting for auto cycles. |
2. Check for full lint screen. | |
3. Check for clogged vent. | |
4. Moisture sensor. | |
5. Dryness adjust. |
Problem | Solution |
---|---|
“FH” (Water Inlet Problem—no or insufficient water supply) Select PAUSE/CANCEL twice to cancel the cycle. Unplug washer or disconnect power. | Check the following: Are water faucets completely turned on? Are screens at inlet hose connection to washer clogged? Are water inlet hoses kinked? Are water inlet hoses frozen? Plug in washer or reconnect power. Re-select cycle and press HOLD TO START. If the problem remains, call for service. |
“F02” (Drain Problem) Select PAUSE/CANCEL twice to cancel the cycle. Unplug washer or disconnect power. | Check the following: Is the drain hose kinked? Is the drain hose frozen? Is the drain hose clogged? Is the drain hose more than 96“ (2.4 m) above the floor? |
“SUD” (Suds Routine) | When excessive suds are detected, a suds routine automatically starts. This routine removes extra suds and assures proper rinsing of your garments. "SUD" is displayed during rinsing and at the end of the cycle to inform you that Suds Routine was activated. To avoid excessive sudsing, reduce HE detergent amounts. |
“F” Variables [F4 to F16] (Electrical Problem) | Select PAUSE/CANCEL twice to cancel the cycle. Select DRAIN/SPIN if there is excessive water in the washer. Re-select cycle and select HOLD TO START. If the problem remains, call for service. |
Washer won’t start | Check the following: Is the power cord plugged into a grounded 3 prong outlet? Is the washer door firmly closed? Has a cycle been selected, but HOLD TO START has not been selected and held for one second? Was the door open after completion of last cycle? |
Washer won’t fill, wash or rinse | Check the following: Is the power cord plugged into a grounded 3 prong outlet? Is there power at the plug? Check electrical source or call electrician. Are the hot and cold water faucets turned on? Is the water inlet hose kinked? Are the water inlet valve screens clogged? |
Washer stops | Check the following: Is the power cord plugged into a grounded 3 prong outlet? Is there power at the plug? Check electrical source or call electrician. Has a fuse blown, or has the circuit breaker tripped? If problem continues, call electrician. Are you using an extension cord? |
Is the drain hose clogged, or the end of the drain hose more than 96" (2.4 m) above the floor? | |
Is your voltage low? | Check electrical source or call electrician. Do not use an extension cord. |
Is the “SUD” routine active? | Cycle will complete once extra suds are removed. |
Is the load balanced? | A single or bulky item may cause imbalance. Add more items or redistribute the load. |
Is the washer level? | The washer must be level. The four feet should be property installed, and the nuts should be tightened against the washer cabinet. As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal. |
Are you washing items with metal snaps, buckles or zippers? | You may hear metal items touching the washer drum. This is normal. |
Is washer installed on a sturdy and solid floor? | Noise and vibration may be reduced by placing a piece of %" (19.1 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights. |
Are the laundry products in the correct dispenser compartment? | Add the correct amounts of HE detergent, fabric softener or liquid chlorine bleach to the correct compartments. Add powdered or liquid color-safe bleach to the detergent compartment. Be sure to match powdered color-safe bleach with powdered detergent or match liquid color-safe bleach with liquid detergent. |
Is the detergent separator in the correct position? | Separator should be in the front position when using liquid detergent and in the back position when using powdered detergent. |
Did you use the right cycle for the load being washed? | Select a cycle with a higher spin speed. |
Did you wash a single item or bulky items or have you overloaded the washer? | A single item, bulky items, or overloading may cause imbalance. Add items or try to evenly distribute your wet laundry in the drum, and start a DRAIN/SPIN cycle. If the laundry is still wet. take half of the load out of the washer and try again. |
Did you add detergent to the dispenser? | For best results, add detergent to the detergent compartment. Do not add detergent to the washer drum. |
Did you sort properly? | Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also, sort by color. |
Did you overload the washer? | Do not overload the washer. The washer can be fully loaded, but not tightly packed. The wash load must be balanced. Lint can be trapped in the load if overloaded. |
Did you use enough detergent? | Follow manufacturer's directions. Use enough detergent to hold the lint in the water. |
Is your water colder than 70°F (21 °C)? | Wash water colder than 70°F (21°C) may not completely dissolve the detergent. |
Are you using a low speed wash cycle? | Powdered detergents may not dissolve well in a slow-speed cycle. For best results, use liquid detergent for slow-speed cycles such as Delicate and Hand Washables. |
Did you add detergent to the dispenser? | For best results, add detergent to the detergent compartment. Do not add detergent to the washer drum. |
Is there above average iron (rust) in water? | You may need to install an iron filter. |
Did you properly sort the load? | Sort dark clothes from whites and lights. |
Did you unload the washer promptly? | To avoid dye transfer, unload the washer as soon as it stops. |
Did you use a fabric softener dispensing ball? | Dispensing balls will not operate correctly with this washer. Add liquid fabric softener to the fabric softener compartment. |
Did you use powdered detergent in a low-speed cycle? | Consider using liquid detergent. |
Did you unload the washer promptly? | Unload the washer as soon as it stops. |
Did you use the right cycle for the load being washed? | Use the Delicate cycle or another cycle with a low spin speed to reduce wrinkling. |
Did you overload the washer? | The wash load must be balanced and not overloaded. Loads should tumble freely during washing. |
Did you properly sort the load? | Dye transfer can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights. |
Was the wash temperature too low? | Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash. |
Did you use enough detergent, or do you have hard water? | Use more detergent for washing heavy soils in cold or hard water. |
Is “SUD” shown in the display? | Excessive sudsing has been detected, and a suds routine has been started to reduce excessive suds. This routine will add time to the original cycle. |
Did the load cause imbalance? | When too much imbalance occurs, an imbalance routine will start to redistribute the load. During the imbalance routine the time displayed may pause until this activity is complete, then resume with the remainder of the cycle. |
Did you wash a large load using a gentle cycle? | When using the Hand Washables or Delicate cycles, use small loads. This ensures a gentle wash for your garments without increasing cycle times. |
Did all of the water drain out of the washer during the spin? | Select DRAIN/SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain. |
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